Return & Refund Policy
Last Updated: 18/11/2023
1. Return Eligibility:
1.1 Defective or Damaged Products: We take utmost care to ensure the quality of our products. If you receive a defective or damaged item, please contact us within [X] days of receiving your order.
1.2 Incorrect Items Received: In the rare event that you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be shipped to you or issue a refund, as appropriate.
1.3 Unopened and Unused Items: We accept returns for unopened and unused items within [X] days of the purchase date. Items must be in their original packaging, and the customer is responsible for return shipping costs.
2. Return Process:
2.1 Authorization: Contact our customer support at [support@eyzcart.com] to initiate the return process. Provide your order number, a detailed description of the issue, and any relevant images.
2.2 Return Confirmation: Upon approval, you will receive a return confirmation email with instructions on how to return the item. Please ensure that the product is securely packaged.
2.3 Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure the safe return of the product.
3. Refund Process:
3.1 Inspection: Once we receive the returned item, it will be inspected for eligibility. If the return is approved, a refund will be initiated.
3.2 Refund Timing: Refunds will be processed within [X] days of receiving the returned item. The timing of the refund may vary based on the payment method and financial institution.
3.3 Refund Method: Refunds will be issued using the original payment method used for the purchase.
4. Exclusions: Certain items, such as personalized or intimate goods, may not be eligible for return unless they are defective or damaged.
5. Contact Us:
If you have any questions or concerns regarding our Return & Refund Policy, please contact us at [info@eyzcart.com].
Thank you for choosing Eyzcart.com. Your satisfaction is our priority, and we strive to make your shopping experience enjoyable.